Last Updated: July 07, 2025
MotoAid (VARIETECH INNOVATIONS PRIVATE LIMITED) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
This policy outlines the conditions under which cancellations and refunds are processed for products and services purchased from our website.
Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
VARIETECH INNOVATIONS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc.
However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. This should be reported within 7 Days days of receipt of the products.
The request will, however, be entertained once the merchant has checked and determined the same at his own end.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product.
The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
VARIETECH INNOVATIONS PRIVATE LIMITED is not responsible for warranty claims covered directly by the manufacturer.
In case of any Refunds approved by the VARIETECH INNOVATIONS PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.
The processing time is an estimate and may vary depending on banking procedures.